Responsible Gambling

Our commitment to safer gambling

We want you to keep gambling within limits that feel comfortable for you. Gambling involves risk, and there is no guaranteed way to win. You should only gamble with money you can afford to lose, and you should never treat gambling as a source of income, a way to pay bills or a way to recover money already lost.

Think of gambling as entertainment with a cost. Before you play, decide how much money and time you are comfortable spending. Set your budget before opening a game, keep to it and stop when you reach it. Do not increase your budget because you have lost, and do not chase a win after a losing session.

Set a plan before you play

• Set a gambling budget that fits your income and other commitments.
• Decide how long you will play and take regular breaks.
• Keep gambling separate from essential spending, including rent, bills and household costs.
• Do not borrow money, sell possessions or use credit to gamble.
• Avoid gambling when you are upset, tired, under the influence of alcohol or trying to deal with a personal problem.
• Keep track of your deposits, withdrawals and time spent in your account.
• Do not gamble to recover money you have lost or to change how you feel.

You must be 18 or over to use our gambling services. We take steps to verify your age and identity, and we may ask for information or documents before you can use your account or withdraw funds. Do not allow another person to use your account. If you think someone under 18 may have accessed it, contact us through live chat on the site or at support@fanduelcasino.co.uk.

Tools in your account

Your account includes controls that can help you manage how much you deposit, how much you can lose and how long you spend gambling. These controls are there to support your plan. They are not a guarantee that you will stop gambling or avoid losses, so choose limits carefully and use more than one control if that gives you better protection.

Deposit limits

A deposit limit sets the maximum amount you can deposit during the period selected in your account. You can use it to plan your spending before you play. When you lower a limit, the change takes effect in line with the information shown when you set it. A request to increase a limit may be subject to a delay before it can take effect. The limit shown in your account is the one that applies.

Loss and session limits

A loss limit helps you set a maximum loss for the period selected. A session limit can restrict the amount of time you spend in a gambling session. These settings can help you stop before gambling takes more money or time than you planned. Check what each control measures before switching it on, as a loss limit is different from a deposit limit and a session limit relates to time.

Time-outs

Use a time-out when you want a temporary break from gambling. Select the time-out option in your account and choose the period available there. During the time-out, you will not be able to gamble using the account. A time-out is useful when you want space to think about your gambling without closing your account permanently.

Self-exclusion

Self-exclusion is a longer-term decision to stop gambling with us. Use the self-exclusion option in your account and choose the period presented to you. Once it starts, you should not try to open another account or ask us to remove the restriction early. If you self-exclude, do not continue gambling elsewhere to replace the activity. Consider asking a trusted person for support and seeking help from one of the organisations listed below.

Reality checks

Reality checks remind you how long you have been playing and may show relevant account information. They give you a prompt to pause, look at your spending and decide whether to continue. Treat the message as a reason to take a break, not as an invitation to keep playing.

How to switch on a control

1. Sign in and open the safer gambling, responsible gambling or account controls area.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out or self-exclusion.
3. Select the period or amount shown and read the information about when the setting will apply.
4. Confirm your choice. Check your account afterwards to make sure the control is displayed as expected.
5. If you cannot find a setting or do not understand how it works, contact support@fanduelcasino.co.uk or use live chat on the site before you continue gambling.

You can also look at your account activity and use it to compare your actual gambling with the plan you made. If a control is not enough, stop gambling, use a time-out or self-exclude rather than continuing to adjust your budget.

Signs gambling may be becoming a problem

Problem gambling can affect anyone. You do not need to wait until there is a serious financial loss before asking for help. The following signs may suggest that gambling is no longer staying within safe limits:

• You gamble for longer than planned or find it difficult to stop.
• You spend more money than you intended, increase your deposits or gamble with money meant for essentials.
• You try to win back losses by placing larger or more frequent bets.
• You hide your gambling, deposits, losses or account activity from people close to you.
• You borrow money, use credit or sell belongings to continue gambling.
• You feel restless, anxious, irritable or low when you cannot gamble.
• You miss work, study, sleep, meals or social plans because of gambling.
• You have argued with family or friends about gambling or its effect on your life.
• You have tried to stop or cut down but have not been able to do so.
• You use gambling to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs apply to you, stop gambling and tell someone you trust. Use the account controls, including a time-out or self-exclusion, and contact a specialist support organisation. You can also contact us at support@fanduelcasino.co.uk or through live chat on the site if you need help using a control.

Where to get help

Specialist organisations can provide confidential information and support for people affected by gambling, as well as for family members and friends. You do not have to manage the situation alone.

• GambleAware provides information and guidance to help people understand gambling harms, make changes and find suitable support.
• GamCare offers confidential advice and support for people affected by gambling, including people who are worried about someone else.
• GamStop is a free online self-exclusion service that can help you restrict access to participating online gambling services for a chosen period.
• The National Gambling Helpline provides confidential information, advice and support for people experiencing gambling-related harm, and for those supporting them.

You can contact any of these organisations directly for help. If you feel at immediate risk or are unable to keep yourself safe, seek urgent help through the appropriate emergency service. For questions about our account controls, contact support@fanduelcasino.co.uk or use the live chat on the site.

Protecting minors

Our gambling services are for people aged 18 and over. We verify age and identity as part of account checks and may request documents or further information. Do not share your login details, payment method or device with a child or any other person.

If a child or young person may have used your account, change your password, secure your payment method and contact us at support@fanduelcasino.co.uk. We can explain the available steps for protecting your account. Tell us promptly if you believe an account has been used by someone under 18.

Practical steps at home

• Keep your account password private and use a password that is not easy for others to guess.
• Use the security settings on your phone, tablet and computer, including a screen lock where available.
• Do not save payment details on a shared device.
• Log out of your account after use, particularly on a device that other people can access.
• Consider parental control software that can restrict access to gambling content or limit the times when gambling-related websites and applications can be used.
• Use device-level age and content settings alongside parental controls, as no single setting can prevent every form of access.
• Explain to children that gambling is an adults-only activity and is not a way to make money.

Parental control software can support supervision, but it should not replace keeping devices secure and talking openly about online activity. Check the settings regularly, especially when a device, browser or operating system is updated.