Betting Rules

General rules for your account and bets

These rules apply whenever you use our casino games, including games played with real-money funds or a bonus balance. The rules shown in the relevant game, together with any applicable bonus terms, form part of the conditions for that play. If a specific game rule differs from a general statement on this page, the game rule shown at the time of play applies.

One account and accurate information

You may have and use one account with us unless we have expressly agreed otherwise. Your account must be used by you, and you must keep your login details secure. We hold a gaming licence and may verify your age, identity, address, payment method and other account details before or after you play.

• You must be aged 18 or over to use our casino services.
• The information on your account must be complete, accurate and kept up to date.
• You must not allow another person to access or play through your account.
• You must not open another account to avoid a restriction, limit, closure or self-exclusion.

Confirming a bet or spin

Before you confirm a bet or spin, check the game, stake, selection, paytable and any applicable terms. A bet or spin is final once it has been placed and accepted by our system. It cannot normally be changed, cancelled or withdrawn by you. If the amount or status is not immediately visible, do not place the same bet again until you have checked your account or contacted us.

How bets and spins are settled

Each bet or spin is recorded by the game server. The result shown by the game server is final, subject to the malfunction provisions below. A displayed result may appear after a short delay, particularly if your connection is slow or interrupted. A delay does not by itself mean that the bet was not placed.

• The in-game rules and paytable apply to the result.
• The return-to-player figure is shown in each game before or during play.
• Wins, losses, refunds and other outcomes are calculated using the rules for that game.
• The amount credited to your account is the amount recorded in our system, after any applicable adjustment.

You are responsible for checking the result and your balance after play. Where the game provides a history or round record, use it to confirm the relevant details. If a result is missing, appears inconsistent or has not settled, contact support before attempting to repeat the same action.

Malfunctions and disconnected games

A malfunction can affect a game, a bet, a spin, a displayed balance or the recording of a round. If a malfunction occurs, the malfunction voids all pays and play affected by it. This means that any win, loss, bonus feature or other outcome connected with the affected play may be cancelled or corrected.

• Do not rely on an incorrect display, error message or unusual game behaviour.
• Do not place further bets in an affected game until the issue has cleared or you have contacted us.
• If an incorrect amount is credited, we may remove or correct that amount.
• We may use the game server record and other system records to establish what happened.

If you are disconnected while a game is in progress, the game may resume or settle when you reconnect. A reconnection does not change the original result. If the game cannot resume, the round may be settled using the recorded server information and the applicable game rules. Contact us if the status remains unclear.

Bonus funds and bonus play

Bonus funds can only be used in the way allowed by the bonus terms attached to the offer. Those terms may set out eligibility, expiry, qualifying deposits, wagering requirements, withdrawal conditions, maximum winnings or other restrictions. You should read the applicable terms before accepting or using a bonus.

• The maximum bet stated in the bonus terms applies whenever bonus funds are being used.
• Game contributions can differ, so not every game may count in the same way towards a requirement.
• A bet that exceeds an applicable maximum may make the bonus, associated winnings or both invalid.
• Bonus funds and related winnings may be removed if the bonus terms are not met or if the bonus is used contrary to the account rules.

Real-money funds and bonus funds may be used in a particular order set by the relevant bonus terms or cashier display. If you make a withdrawal, close your account or become ineligible while a bonus is active, the applicable terms will determine what happens to the remaining bonus balance and any associated winnings.

Live casino and table games

Live casino and table games operate according to the game-specific rules shown in the table's help section. These rules explain the available bets, minimum and maximum stakes, betting periods, payouts, dealing procedure and how an interrupted round is handled.

• Dealer decisions made in accordance with the table rules determine the outcome of the round.
• Bets must be accepted before the betting period closes.
• Late bets are handled according to the rules for that particular table.
• A request, display or connection delay does not create a valid bet after betting has closed.

The game screen may show a countdown, dealing message or bet status. Use these indicators together with the table rules, but the recorded game-server result remains controlling. If a dealer, stream or table connection is interrupted, the round may resume or settle on reconnection in line with the game-specific rules.

Disputes and contacting us

If you think a bet, spin, bonus result or table round has not been settled correctly, contact us promptly so we can look into it. Send your query to support@fanduelcasino.co.uk or use the live chat on the site. Please contact us from the account connected with the dispute where possible.

• The name of the game or table.
• The date and approximate time of the play.
• The round, bet or transaction number, if shown.
• A clear explanation of what you believe is incorrect, including any relevant screenshot or account message.

We will use the information available in our records, including the game-server record, account history and applicable game or bonus terms. Please do not include your password or full payment details in an email or chat message. While a dispute is being looked into, do not repeat the same bet or spin to try to correct the issue. Our decision will be based on the recorded play and the rules that applied when it was placed.