Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, promotional funds, free spins and other rewards made available through FanDuel Casino. They should be read together with the specific terms displayed with each offer, in the cashier or in your account. The specific offer terms form part of the conditions that apply to your use of that offer.

If a specific offer contains a condition that is not covered in these general terms, the condition shown with the offer will apply. For example, an offer may have its own activation period, qualifying deposit, playthrough requirement, eligible games, maximum stake, maximum win or expiry time. You are responsible for checking those details before claiming or using an offer.

An offer may be available only for a stated period, to selected accounts or for a particular game, payment method or account status. We do not promise that every offer will be available to every player. We may limit, refuse, suspend or withdraw an offer where this is necessary for legal, technical, security, operational or safer gambling reasons.

Conditions that usually apply

• You must be aged 18 or over and have an account in your own name.
• You may use only one account for yourself and must not claim the same offer more than once unless the offer expressly allows this.
• Your registration and payment details must be accurate, complete and kept up to date.
• You must meet every eligibility condition shown with the offer, including any activation, deposit, code or game requirement.
• A bonus cannot normally be exchanged for cash, transferred to another person or used from another person's account.
• You must comply with our account terms and any game-specific rules while using the offer.

We hold a gaming licence and may verify your account, identity, age, payment method and source of funds before allowing bonus-related play, processing a withdrawal or continuing to provide an offer.

Eligibility and account verification

To qualify for a bonus, you must satisfy all conditions shown at the time you claim it. Depending on the offer, this may include registering an account, completing account verification, entering a promotional code, activating the offer, making a qualifying deposit or playing an eligible game. The offer details, cashier or account area will show the steps that are required.

An offer may be available only to new customers, existing customers, customers who have not used a particular promotion or customers who receive a direct offer in their account. Unless the offer says otherwise, an offer cannot be claimed by changing account details, closing and reopening an account or using another person's details.

We may ask you for information or documents to confirm your identity, age, address, payment method or source of funds. You must provide information that is genuine, current and connected to you. You must not use another person's identity, payment instrument or account to qualify for a promotion.

If requested information is not provided, is incomplete or does not allow us to complete the necessary checks, we may delay, decline or remove a bonus. We may also restrict account activity until the relevant matter has been settled. Any account restriction or check will be handled in line with our wider account terms and applicable requirements.

A bonus must not be used to get around account limits, a time-out, self-exclusion or any other safer gambling control. We will not knowingly make promotional funds available where doing so would conflict with the protection of a player or the proper operation of an account.

Deposits, playthrough and eligible play

Where an offer requires a deposit, the amount must meet the qualifying conditions shown with that offer. The deposit must normally be made using a payment method accepted for the promotion and be successfully processed. A deposit that is reversed, charged back, returned or otherwise not completed may not qualify.

Some offers credit a bonus automatically after the qualifying action. Other offers require you to activate the bonus or enter a code. If activation is required, the bonus will not be available until the required step has been completed. The account or offer information will indicate whether any action is needed.

Bonus funds are separate from your cash balance until the conditions for the offer have been completed. You cannot normally withdraw bonus funds directly. If the offer includes a playthrough or wagering requirement, you must stake the required amount on eligible games before the bonus and any associated winnings become available for withdrawal.

The offer details will explain how eligible play is counted. Different games may contribute differently, and some games, stakes or transactions may not count at all. Any maximum stake, maximum win, restricted game, contribution rule or other limit will be shown with the relevant offer. If no playthrough requirement applies, this will also be stated.

• Only completed and settled play counts towards a requirement unless the offer says otherwise.
• Cancelled, voided, reversed or refunded play does not count towards completion.
• Play placed after the bonus has expired does not count towards an expired requirement.
• A game may count at a different rate from another game, even when both are available in the casino.
• Changing a stake after placing it, attempting to manipulate an outcome or using a technical fault to gain an advantage is not permitted.
• The progress shown in your account is an indication of your position, and we may correct an obvious error caused by a technical or processing issue.
• If an offer requires a qualifying deposit, withdrawing that deposit before the stated condition is met may cause the offer to be cancelled.

You remain responsible for checking the terms of an offer before you play. If you are unsure whether a particular game, stake or transaction qualifies, contact us through live chat on the site or at support@fanduelcasino.co.uk before continuing.

Expiry, cancellation and withdrawals

A bonus may have an expiry period. The applicable expiry date or time will be shown with the offer or in your account. The expiry period may apply to claiming the offer, activating it, completing a qualifying deposit, using free spins or completing a playthrough requirement. You should check which deadline applies to the offer you have received.

When a bonus expires, any unused bonus funds and any winnings that depend on those funds may be removed. Expired funds cannot normally be restored. If a technical problem affects the displayed expiry information, we may correct the account record and explain the position to you.

You may be able to cancel a bonus from your account or by contacting support. Cancelling a bonus may remove the remaining bonus funds and any winnings associated with it. It may also prevent you from claiming the same offer again. The effect of cancellation will be explained in your account or by our support team.

A withdrawal request may be held while we complete the checks required for your account and payment method. If an offer has an outstanding requirement, withdrawing funds may cancel the bonus or affect the amount available for withdrawal. We will show relevant information in your account or explain it when you contact us.

A qualifying deposit may need to remain in the account while the offer conditions are being completed. If you withdraw, reverse or otherwise remove that deposit before the relevant condition is met, the offer may be cancelled and any related bonus funds or winnings may be removed.

If a bonus is credited in error, or if a technical fault affects the value or conditions of an offer, we may correct the error. We will not treat an obvious error as a valid entitlement where it would result in an unfair or unintended benefit. We will take account of the circumstances and provide information about any action affecting your account.

Fair use, changes and safer gambling

You must not abuse an offer or use it in a way that undermines its purpose. This includes creating duplicate accounts, using false information, colluding with another player, using automated play, exploiting a fault, attempting to avoid a payment reversal or arranging activity mainly to obtain bonus funds.

If we identify suspected abuse, fraud, unlawful activity or a breach of these terms, we may suspend the offer, withhold an affected bonus or related winnings, limit account activity or close the account. We will consider the circumstances and information available to us before deciding what action is appropriate.

We may change or end an offer where this is needed for security, technical, legal or operational reasons. The applicable terms will normally be available when you claim the offer. We will not use a change to remove a benefit that you have already earned, except where the benefit resulted from an error, prohibited conduct or a breach of these terms.

Keep play within your limits

Bonuses are not a reason to deposit more than you can afford or to continue playing after you have reached your limit. Use the deposit limits and other safer gambling tools available in your account. You can request a time-out or self-exclusion, and bonus offers do not override these controls.

You can set a deposit limit before making a deposit and should choose a level that is affordable for you. A limit may affect your ability to make a qualifying deposit or use an offer. We will not remove a safer gambling limit simply to allow a bonus to be claimed.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact us through live chat on the site or at support@fanduelcasino.co.uk if you need help with an account restriction or safer gambling setting.