Contact Us

How to reach us

You can speak to us through the live chat on the site, which is available 24/7. Live chat is usually the quickest way to ask a question and receive help with your account or a transaction.

You can also email support@fanduelcasino.co.uk. Please include enough information for us to find the relevant account or activity, while keeping your password and full payment details private.

What to have ready when you write

Providing a few details helps us understand your request and avoid unnecessary delays. Include the following where they apply:

• Your FanDuel Casino username.
• The name of the game, or details of the deposit, withdrawal or other transaction.
• The approximate time and date when the issue happened.
• A clear description of what went wrong and what help you need.

Common questions we help with

Our support team can help with common account and gameplay questions, including:

• Account access, account details and verification.
• Deposits, withdrawals and payment queries.
• Bonus terms, eligibility and how bonuses work.
• Technical issues affecting the site, games or your account.

Complaints

If you want to make a complaint, email support@fanduelcasino.co.uk and put Complaint in the subject line. Explain what happened, include the relevant username or transaction details, and tell us what outcome you are seeking.

We acknowledge your complaint and reply once it has been checked. We may ask for further information if it is needed to look into the matter properly. Please do not send your password or complete payment details by email.