About Us

Who we are

We provide an online casino where eligible UK players can access casino games through their account. Our selection includes slots, live tables and jackpot games from established studios, with options designed for different preferences and playing styles.

Our casino is built around a straightforward online experience. You can browse the games available to you, manage your balance, set account controls and contact our support team from one place. The games, features and payment options shown in your account are the ones available to you at that time.

• Slots with different themes, features and game formats.
• Live table games delivered through a live casino environment.
• Jackpot games where the relevant prize conditions are shown before you play.
• Account tools that help you manage deposits, withdrawals and safer gambling settings.

What we stand for

We want your experience with us to be clear, fair and properly controlled. Our approach is based on fair play, fast and transparent payouts, safer gambling and respect for the rules that apply to online casino play.

• Fair play: game information, key conditions and relevant results are presented in a clear way.
• Fast payouts: we aim to process eligible withdrawals promptly, subject to account checks and the payment method used.
• Safer gambling: we provide tools and information to help you keep gambling within limits that are right for you.
• 18+ only: you must be at least 18 years old to open and use an account with us.

We do not treat gambling as a way to make money. It should be a leisure activity, and you should only play with money you can afford to lose.

How we look after players

Account verification and security

We verify accounts to help protect players, prevent misuse and meet our responsibilities as an online casino. We may ask for information or documents when needed, including before certain withdrawals. Completing a verification request helps us keep your account secure and process transactions correctly.

Our operation is supported by a gaming licence, and we use appropriate safeguards to protect account information. You should keep your login details private, use a secure device and contact us promptly if you believe someone else has accessed your account.

Payments and withdrawals

We provide secure payment methods through the cashier. The methods available, any applicable conditions and the status of a withdrawal are shown in your account. Processing times can depend on verification, internal security checks and the payment method selected, so please check the information displayed before confirming a transaction.

Support when you need it

Our support team is available around the clock at support@fanduelcasino.co.uk and through the live chat on the site. We can help with account access, verification, payments, game information and safer gambling tools. When contacting us, do not send your password or other sensitive security details.

Safer gambling is part of our service

We provide practical controls so you can make informed choices about your play. Deposit limits can help you manage how much money you add, while time-outs let you take a break. If you decide that you need to stop gambling, self-exclusion is available through the relevant account process.

• Set or change the deposit limits shown in your account.
• Use a time-out when you want a temporary break from play.
• Ask about self-exclusion if you want to stop using your account.
• Seek independent support from GambleAware, GamCare, GamStop or the National Gambling Helpline.

If gambling is affecting your finances, relationships, work or wellbeing, stop and seek support. Our team can explain the controls available to you, but we cannot decide what limit is right for you.