Cookies Policy

What cookies are and why we use them

Cookies are small text files or similar pieces of information stored on your computer, phone, tablet or another device when you visit a website. They allow a site to recognise a device and remember certain information about a visit. Some cookies last only while your browser is open, while others remain for longer so that a site can remember your choices when you return.

We use cookies and similar technologies to help FanDuel Casino operate properly, protect your account and understand how the site is used. They can help us remember the pages you have visited, keep you signed in during a session, apply your settings and support the safe delivery of account and gambling services.

Cookies may collect information such as a device identifier, browser type, language, general location, pages viewed, actions taken and the date and time of a visit. The information collected depends on the type of cookie and the settings you choose. Where information is connected with your account, we handle it in line with our wider privacy information and our legal obligations.

Some cookies are strictly necessary. These support core functions and are used because the site may not work properly without them. Other cookies are optional. Where consent is required, we ask for your choice before placing those optional cookies, and you can change that choice using the controls provided on the site.

Cookies may be set by us or by service providers acting on our behalf. They may be used in combination with other technical information to help maintain a secure session, identify technical problems or understand general use of the site. We do not treat every cookie as identifying you personally, but some information may be linked to your account when you sign in or use account services.

The types of cookies we use

Cookies can serve more than one purpose. We group them into the categories below so that you can understand what each type does and make an informed choice. The exact cookies used may change as our site, security controls and services develop.

Strictly necessary cookies

These cookies are needed for the basic operation, security and reliability of the site. They may be used without a separate consent choice where they are essential to provide a service you have requested. They help us maintain a functioning connection between your device and the site and support controls intended to protect your account.

• Keeping you signed in while you move between account pages during a session.
• Remembering security checks, fraud prevention signals or other information needed to protect your account.
• Maintaining the contents of a form or transaction while you complete the relevant steps.
• Remembering that a cookie notice or other essential message has been shown.
• Supporting the correct operation of account, cashier and responsible gambling settings.

Performance and analytics cookies

These cookies help us understand how visitors use the site and whether our pages and functions are working as intended. They provide information in a form that helps us identify patterns rather than focusing on individual visitors. We may use this information to find technical issues and make the site easier to use.

• Counting visits and seeing which pages are used most often.
• Identifying slow pages, errors or steps where users may have difficulty continuing.
• Comparing how different versions of a page perform so that we can improve its layout and operation.
• Measuring general site activity over time.
• Understanding whether a change to a page has affected its reliability or ease of use.

Functionality cookies

Functionality cookies help the site remember choices you make so that your experience is more consistent. They are intended to provide convenience and support features that are not essential to the basic operation of the site. If you remove these cookies, you may need to select the same preferences again.

• Remembering a language, display or accessibility preference where that option is available.
• Keeping a selected page setting or form preference for a later visit.
• Remembering choices you have made about optional site features.
• Helping a service behave consistently after you return to the same area of the site.
• Reducing the need to repeat certain non-essential selections during a visit.

Marketing cookies

Marketing cookies may be used to understand how advertising or promotional messages are seen and to help make marketing activity more relevant. These cookies are optional and are subject to the choices available in our cookie notice. They may also help us understand whether a general campaign has reached the intended audience.

• Measuring whether a marketing message has been displayed or acted on.
• Limiting how often the same message is shown to a device.
• Understanding which general campaigns bring visitors to the site.
• Helping us show information that may be more relevant to your interests or previous interactions.
• Providing general information about the performance of promotional communications.

Turning off marketing cookies does not necessarily stop all advertising from appearing. It usually means that advertising will be less tailored and that some campaign measurement will not take place. Your choice about marketing cookies does not affect strictly necessary cookies needed for account or site operation.

How to manage cookies

You can manage optional cookies in two ways: through the cookie notice on our site or through the settings in your web browser. The choices available may depend on the browser, device and version you use. You can make different choices on different devices, and a setting on one browser may not apply to another.

Using the cookie notice

When the cookie notice is displayed, it may allow you to accept optional cookies, reject optional cookies or choose individual categories. Select the options that reflect your preferences and save your choice. Strictly necessary cookies may continue to operate because they support the site and the services you request.

If the site provides a way to open the cookie settings again, you can use it to change your choices later. When you change a setting, the new choice will apply to future cookie activity as described in the notice. It may not remove information that was already collected before the change.

If you delete cookies from your browser, the site may not be able to recognise the choice you previously made. The cookie notice may then appear again so that you can make a new choice. You may also need to sign in again or restore certain preferences.

Using your browser

Most browsers let you see, delete, block or restrict cookies. You can usually find these controls in the privacy, security or settings area of your browser. You may be able to block all cookies, allow cookies only from particular sites, delete cookies when you close the browser or receive a warning before a cookie is stored.

1. Open your browser settings and find the privacy or security controls.
2. Choose whether to allow, block or delete cookies.
3. If available, create an exception for sites you want to use normally.
4. Close and reopen your browser if the change does not take effect immediately.
5. Return to the site and check the cookie notice if you want to update your optional choices.

Deleting cookies may remove saved settings, sign you out of sites and cause cookie notices to appear again. Browser settings apply separately to each browser and device, so a choice made on one device may not apply elsewhere. Browser controls may also affect cookies used by other sites, so check the setting carefully before saving it.

What happens if you block cookies

You can use browser controls to block some or all cookies, but the site may not work fully as a result. Blocking strictly necessary cookies can prevent essential functions from operating or stop us from remembering information needed to provide a secure session.

• You may be unable to sign in, stay signed in or move between account areas correctly.
• Security checks may need to be repeated, or a transaction may not complete as expected.
• Your account, cashier or responsible gambling settings may not be saved correctly.
• Some pages, forms, live chat functions or other interactive features may not operate fully.
• Your cookie choices may not be remembered, so the cookie notice may appear again.
• Performance and marketing information may be incomplete, which can affect how the site and its messages are measured.
• A page may load incorrectly, display incomplete information or require you to repeat an action.

If a page does not work after you change your cookie settings, try allowing strictly necessary cookies for the site and then close and reopen your browser. You can also clear old cookies and make a new choice in the cookie notice. If the problem continues, contact us so we can help identify whether cookies are causing it.

Blocking optional cookies should not normally prevent the core site from operating, but some convenience, measurement or marketing functions may be reduced. If you block all cookies, the effect may be broader because the site may not be able to keep a secure session or remember information needed for the service.

How to contact us about cookies

If you have a question about this Cookies Policy, the cookie notice or the information associated with cookies on our site, contact us at support@fanduelcasino.co.uk. You can also speak to us through the live chat available on the site.

To help us respond, explain the issue clearly and tell us which device and browser you were using, if relevant. You may also tell us whether you changed your browser settings or selected an option in the cookie notice. Do not send your password, full payment details or other sensitive account security information by email or live chat.

We may ask for information needed to confirm your account and deal with your request securely. We will use the information you provide to respond to the cookie enquiry and to take reasonable steps to resolve any related site issue. Please contact us again if the problem returns after your settings have been changed.

This policy may be updated when our site, technology or legal requirements change. The current version is the one displayed on our site. If a change affects how optional cookies are used or how your choices are collected, we will provide information through the cookie notice or another appropriate message.