Privacy Policy

The personal data we collect

We collect personal data when you create an account, use our services, contact us or interact with the site. The information we collect depends on what you do, the features you use and the checks we are required to complete.

Account and identity information

• Your name, date of birth, address, email address and other contact details.
• Your account username, login details, preferences and records of communications with us.
• Information needed to confirm that you are at least 18 and eligible to use our services.
• Identity documents and related information supplied for age, identity and account verification.
• Information about responsible gambling settings, including deposit limits, time-outs and self-exclusion requests.

Payments and account activity

We collect information about deposits, withdrawals, wagers, winnings, bonuses, payment attempts and other account transactions. Payment details may be handled by payment providers, and we may receive information needed to confirm a payment without storing every detail of the payment method itself.

Device and usage data

When you use the site or related services, we may collect your IP address, device type, operating system, browser details, approximate location, language settings, pages viewed, time spent, search or navigation activity, and information about errors or interrupted sessions. We use this information to keep the site secure, understand how it is used and maintain its operation.

We may also collect information from publicly available sources, fraud-prevention services, payment providers and identity-verification partners where this is necessary to confirm information, protect your account or meet our legal duties.

How we use your personal data

We use personal data only for appropriate and lawful purposes connected with providing and managing our services. We limit access to people and organisations that need the information for those purposes.

• To create, operate and maintain your account, including processing deposits, withdrawals and other transactions.
• To provide customer support, respond to messages and communicate important information about your account or the service.
• To confirm your age and identity and complete account verification checks.
• To detect, prevent and investigate fraud, money laundering, collusion, account misuse and other unlawful or prohibited activity.
• To protect the security, availability and integrity of our systems, including identifying suspicious logins or unusual account activity.
• To meet legal, regulatory, tax, accounting and responsible gambling duties that apply to us.
• To enforce our terms, account rules and other policies, and to manage disputes or complaints.
• To understand usage, fix technical faults, test changes and improve the reliability and accessibility of the site.
• To send offers or other marketing communications where you have opted in or where the law otherwise permits us to do so.

We hold the required gaming licence and use account verification to help keep the service safe and lawful. We may use information about your account activity to support responsible gambling, including applying the limits or restrictions you choose and identifying circumstances where further contact or action may be appropriate.

The legal bases we use

UK GDPR requires us to have a lawful reason, known as a legal basis, for using personal data. The basis depends on the purpose and the type of information involved. In plain words, we normally rely on the following bases:

Where we rely on consent, withdrawing it will not affect processing that took place before withdrawal or processing that has another lawful basis. If you withdraw consent for marketing, we will update your preferences as soon as reasonably practicable.

Some data may be needed to meet a legal requirement or to provide the service. If you do not provide information required for those purposes, we may be unable to open or continue your account, complete a transaction or provide a particular feature.

Who we share data with and how long we keep it

The organisations that may receive data

We do not sell your personal data. We share it only where there is a lawful reason and where the recipient needs it for a stated purpose. Depending on the circumstances, recipients may include:

• Payment providers and financial service providers that help process deposits, withdrawals and payment checks.
• Identity-verification partners that help confirm your age, identity and account information.
• Fraud-prevention and financial crime partners that help identify suspicious activity and protect the service.
• Technology, hosting, security, customer support and other service providers that process information on our behalf.
• Professional advisers where their assistance is needed for legal, financial, security or operational matters.
• Regulators, law enforcement bodies, courts or other authorities where disclosure is required or permitted by law.

Where another organisation processes information for us, we require it to use appropriate security measures, follow our instructions and handle the information only for the agreed purpose. Some recipients may process data outside the UK. Where this happens, we use safeguards required by applicable data protection law.

How long we keep data

We keep personal data for as long as your account is open and for the period required afterwards by law, regulation, accounting rules, dispute handling needs and our security or fraud-prevention obligations. Different types of data may be kept for different periods. We do not keep personal data for longer than is reasonably necessary for the purpose for which it was collected.

When the applicable retention period ends, we securely delete the information or make it anonymous so that it can no longer be linked to you. We may keep limited information where needed to record that a request or restriction has been applied, prevent a new account being opened contrary to a restriction, or protect our legal position.

Your rights, cookies and how to contact us

Your data protection rights

Subject to legal conditions and exceptions, you may have the following rights in relation to your personal data:

• The right to ask for a copy of the personal data we hold about you.
• The right to ask us to correct information that is inaccurate or incomplete.
• The right to ask us to erase personal data where there is no good reason for us to keep using it.
• The right to object to processing based on legitimate interests, including certain forms of profiling or direct marketing.
• The right to ask us to restrict how we use your data in certain circumstances.
• The right to withdraw consent where we use consent as our legal basis.
• The right to receive certain information in a usable format where data portability applies.

These rights are not absolute. For example, we may need to retain information to meet a legal duty, prevent fraud, protect other people or establish, exercise or defend legal claims. If we cannot comply with a request, we will explain the reason unless the law prevents us from doing so.

How to make a request

To use your rights, write to support@fanduelcasino.co.uk and tell us what you want us to do. You can also contact us through the live chat on the site. For a privacy-specific request, you may write to privacy@fanduelcasino.co.uk. We may ask for information needed to confirm your identity before responding, so that personal data is not disclosed to the wrong person.

We aim to respond within the period required by data protection law. If you are unhappy with how we use your personal data or how we handle a request, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office.

Cookies

We use cookies and similar technologies to operate the site, keep accounts secure, remember choices, understand usage and support relevant communications where permitted. Our Cookie Policy explains the cookies we use, their purposes and the choices available to you.