Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions form an agreement between you and us when you register for an account or use our casino services. By accepting them during registration, depositing funds, playing games or using any other part of your account, you confirm that you have read and accepted these terms. If you do not agree with them, you must not open or use an account.

Additional terms may apply to particular games, services, payment methods, bonuses or promotions. We will show those terms before they apply. They form part of your agreement with us and should be read together with these Terms & Conditions. If there is a conflict, the specific terms for the relevant service or offer will normally apply to that service or offer.

We may update these terms when necessary because of changes to our services, legal or regulatory requirements, security measures, payment arrangements or the way our business operates. We will make the updated version available on our website and may notify you through your account or by e-mail where appropriate.

Changes will normally apply from the date stated in the updated terms. If a change materially affects your rights or obligations, you should stop using your account if you do not accept it. Continuing to use the services after the effective date means that you accept the updated terms. Terms relating to events that happened before a change will not normally be changed retrospectively.

• You must follow these Terms & Conditions whenever you use your account.
• You must also follow the rules displayed for individual games, payment methods and promotions.
• You are responsible for checking the current version of these terms before using the services.
• Nothing in these terms removes rights that you have under applicable law.

Eligibility and your account

Our casino services are for people aged 18 or over. By opening an account, you confirm that you meet this age requirement and that you are resident in the United Kingdom. You must not register or play if gambling is not lawful for you or if you are subject to a restriction that prevents you from using our services.

You may have only one account with us. You must not open an account for another person, allow another person to use your account or create additional accounts to obtain a bonus, payment advantage or other benefit. If we identify more than one account connected with you, we may suspend the accounts, remove an offer or investigate transactions before deciding what action is appropriate.

The information you provide must be complete, accurate and kept up to date. This includes your name, date of birth, residential address, e-mail address and payment information. You must tell us promptly if your details change. Providing false, incomplete or misleading information may result in your account being restricted or closed.

Keeping your login safe

Your login details are personal to you. Keep your username, password, security codes and devices secure, and do not share them with anyone. You should use a strong password and tell us promptly through support@fanduelcasino.co.uk or the live chat if you believe someone has accessed your account without permission.

You are responsible for activity carried out through your account unless you have told us about unauthorised access and we have had a reasonable opportunity to act. We may ask you to reset your password or provide further information to protect your account.

We hold a gaming licence and must verify accounts and monitor activity as part of our legal and operational duties. Opening an account does not guarantee that you will be able to use every service immediately.

Verification and account checks

We carry out checks to confirm that you are the person who opened the account, that you are aged 18 or over and that the information you provided is accurate. Age, identity and address checks may be completed when you register, while you play or before a payment is processed.

You must provide the documents or information we reasonably request. This may include evidence of your name, date of birth, residential address, payment method or ownership of funds. We may use electronic checks where available, but we may still ask you to provide documents if an electronic check does not give us enough information.

Age, identity and address checks must be completed before your first withdrawal. A withdrawal may remain pending until the checks are finished. If you do not provide the requested information, or if the information does not match your account, we may limit deposits, suspend play, hold a payment or close the account in accordance with these terms.

We may also carry out source-of-funds or source-of-wealth checks where required. These checks help us understand whether deposits and gambling activity are consistent with the information available to us. We may request bank statements, payment records, payslips or other suitable evidence. We will handle information supplied for checks in accordance with our privacy information.

Checks can take different amounts of time depending on the information needed and the response from you or a verification provider. Please provide clear, current documents and respond to requests without delay. We may keep restrictions in place until the required checks are complete.

Deposits, withdrawals and bonuses

Deposits and payment methods

You may deposit using the payment methods made available in your account. The method must be in your name or one that you are authorised to use. You must not use a payment method belonging to another person. We may refuse, return or hold a deposit if we cannot confirm the payment method or if additional checks are needed.

Deposit limits and any other limits available to you are shown in the cashier or account controls. You must not try to avoid a limit by using another account, payment method or person. We may impose additional limits or restrictions where necessary for security, compliance or safer gambling reasons.

Withdrawals and pending payments

You can request a withdrawal through the options shown in your account. We will normally return funds to the same payment method used for the deposit where possible. If that method cannot receive a withdrawal, we may ask for another method in your name or request further information before sending the funds.

A withdrawal may be held or remain pending while we complete age, identity, address, payment or source-of-funds checks. The available withdrawal options, processing information and any applicable limits are shown in the cashier. We may cancel or adjust a transaction if it was made in error, is unauthorised, breaches these terms or is affected by a technical or payment-processing problem.

You are responsible for ensuring that your payment details are correct. We are not responsible for a delay caused by incorrect details, a payment provider, a bank or information that you have not supplied when requested.

Bonuses and promotions

Each bonus or promotion has its own terms. Those terms will explain who can take part, how an offer is claimed, any qualifying deposit or game, wagering requirements, the maximum bet, the expiry date, withdrawal restrictions and what happens when the offer ends. You should read the applicable offer terms before accepting or using a bonus.

Unless the offer terms say otherwise, a bonus must be used by the account holder who received it and cannot be transferred, exchanged for cash or claimed more than once. We may remove a bonus or related winnings if you breach the offer terms, use multiple accounts, manipulate the offer or take part in a way that is not intended.

Promotion abuse includes creating or controlling accounts to obtain an offer more than once, using another person's account or payment method, placing bets designed to avoid the normal purpose of a promotion, or working with others to gain an unfair advantage. We may cancel affected transactions and restrict future promotional participation where we identify abuse.

Responsible gambling, limits and self-exclusion

Gambling should be treated as entertainment, not as a way to make money. You must be 18 or over to use our services. Before depositing, consider setting a deposit limit that reflects what you can afford to lose. The limits and controls available in your account can also help you manage the amount and time you spend gambling.

• Set and change the deposit limits shown in your account.
• Use a time-out when you need a short break from gambling.
• Contact us through support@fanduelcasino.co.uk or the live chat if you are worried about your gambling.
• Use self-exclusion if you want to prevent yourself from using your account for a longer period.

A self-exclusion request is intended to prevent access for the period selected or agreed. You must not try to open another account or use another person's account during self-exclusion. If you want support or information about gambling-related harm, organisations including GambleAware, GamCare, GamStop and the National Gambling Helpline may be able to help.

Closing or suspending your account, complaints and liability

Closing or suspending an account

You may ask us to close your account at any time by contacting support@fanduelcasino.co.uk or using the live chat. If you have a balance, we may need to complete verification and payment checks before returning eligible funds. Closing an account does not remove obligations that arose before closure, including obligations connected with payments, promotions, disputes or unlawful activity.

We may suspend, restrict or close an account where we need to protect you, us or another person; complete checks; comply with a legal or regulatory obligation; investigate unusual activity; correct an error; or enforce these terms. We may also take action where an account has been inactive for a prolonged period.

We will explain the position where we can, but we may not disclose information if doing so could compromise security, an investigation or a legal obligation. If an account is closed because of a breach, suspected fraud, unlawful activity or promotion abuse, we may cancel affected bonuses, winnings or transactions where permitted. Any remaining eligible balance will be dealt with after the necessary checks.

You must not open a new account after closure unless we have expressly confirmed that you may do so.

Complaints and disputes

If you are unhappy with our services or a decision about your account, please write to support@fanduelcasino.co.uk or contact the live chat. Give us enough information to identify your account and explain the issue, including relevant dates, transactions or messages where available.

We will acknowledge your complaint and look into it fairly. We aim to answer within a reasonable time, although the time needed may depend on the complexity of the issue and whether further information or checks are required. We may ask you to provide additional details before giving a final response.

If your complaint is not resolved through our process, independent dispute resolution may be available in general terms. We will provide information about the next step where it applies. You should keep copies of relevant messages and information connected with your complaint.

Liability and governing law

We take reasonable care to provide reliable services, but online services can be affected by maintenance, technical faults, communications failures, payment-provider issues or events outside our reasonable control. We do not promise that the services will always be available, uninterrupted or free from errors.

To the extent allowed by law, we are not responsible for loss caused by your failure to keep your login secure, incorrect information supplied by you, misuse of an account, interruptions outside our reasonable control or your failure to follow these terms. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

These Terms & Conditions and your relationship with us are governed by the laws of England and Wales. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce a provision immediately does not mean that we waive our right to enforce it later.